why must i pay further for support

I contacted pastel and spoke to Lynette Doma and told her I want to upgrade to xpress v14 and I want to use my ipad to use pastel mobile, I asked her if I purchase xpress 14 and the BIC would that make the mobility work too as this is the main reason I want the upgrade she said yes and emailed me a quote, I never paid that quote as I found pastel xpress a lot cheaper at incredible connection. I then called your sales team and spoke to Mike Tekana and asked him to quote me on the BIC, I paid it and it's activated but my mobile still did not work. I called Mike this morning to ask why and he said it's because I now need to pay for support then it will work. I told him I was misinformed by Lynette and I now want a refund on the BIC as I do not want it i only paid for it thinking I would get the mobile so I could use xpress on my ipad. Mike said there is nothing he can do and now my support will cost over R3100 because I have this stupid BIC module that I never even wanted.<br> please can you de activate BIC on my account so my support will be a lot less then I will pay the support in order to get the mobile working, I am so angry your SALES team misinformed me!!!