1 reviews | Active since Feb 2012
What A *******!!!!!!!!!!!!!!!!!!!!!!!!
<p>Pastel Partner V 12. Have problens. Now wanted to buy support licence and was told sorry for you we dont have support even though you have lifetime licence. You have to spend R 13 000-00 now to upgrade to V 17.</p> <p> </p> <p>Why then sold us a product with a lifetime Licence if no support available? People pastel taking us all for a huge ride here. I say in the first year after installation one should not have issues. should one expericance issues after this then it will be advisable to purshase a support " airtime voucher" for 1 hour to resolve the problem. Not a licence of R 7 000-00 for one year if you only require assistance for 1 hour at the most?</p> <p> </p> <p>This is a complete *******. </p>
Good day Joze
Thank you for making contact with the Sage Pastel Team. Please accept our apologies for any frustrations you may have experienced.
I believe our Sales Team is currently assisting with your upgrade query but the Support Team is also assisting you with your queries even without having a Support contract in place as yet.
The Lifetime License you've referred to is to have unlimited access to the Software. A Support contract is however separate from your software licensing and includes several business support benefits such as unlimited telephonic, email and web chat support, free updates and upgrades where new and exciting features are constantly added to the Sage Pastel software range.
We hope you find the above in order but please feel free to make contact with us if you have any further queries.
Kind Regards
The Sage Pastel Team
Good day Joze
Thank you for making contact with the Sage Pastel Team. Please accept our apologies for any frustrations you may have experienced.
I believe our Sales Team is currently assisting with your upgrade query but the Support Team is also assisting you with your queries even without having a Support contract in place as yet.
The Lifetime License you've referred to is to have unlimited access to the Software. A Support contract is however separate from your software licensing and includes several business support benefits such as unlimited telephonic, email and web chat support, free updates and upgrades where new and exciting features are constantly added to the Sage Pastel software range.
We hope you find the above in order but please feel free to make contact with us if you have any further queries.
Kind Regards
The Sage Pastel Team