KM
Karen M
1 reviews | Active since Jul 2022
18 Jul 2022, 14:22
Weak/No Support Sage Pastel payroll
I have been using Sage Pastel Payroll for 20 years. I have an urgent query so I phoned the helpline for product support. I held on for over 22 minutes. I have a photo of the time on the handset.
Please recommend a payroll package where there is good support
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Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
20 Jul 2022, 10:13Good day Karen,
Hope you are well - we have been advised that one of our manager's are trying to reach out to you in this regard. Unfortunately timing seems to not be very successful. They have taken this matter offline with you and will be reaching out to you directly.
Kind regards
The Sage SA Team
Hope you are well - we have been advised that one of our manager's are trying to reach out to you in this regard. Unfortunately timing seems to not be very successful. They have taken this matter offline with you and will be reaching out to you directly.
Kind regards
The Sage SA Team
Sage South Africa's reply20 Jul 2022, 10:13
Official
Good day Karen,
Hope you are well - we have been advised that one of our manager's are trying to reach out to you in this regard. Unfortunately timing seems to not be very successful. They have taken this matter offline with you and will be reaching out to you directly.
Kind regards
The Sage SA Team
Hope you are well - we have been advised that one of our manager's are trying to reach out to you in this regard. Unfortunately timing seems to not be very successful. They have taken this matter offline with you and will be reaching out to you directly.
Kind regards
The Sage SA Team
KM
Karen M's updateReviewer Update
20 Jul 2022, 12:34Thank you yes, they have phoned me, but we have missed each other's calls. I'm not in the office every day which is why it is important for me to be able to get support when I am sitting with the problem. I'm sure we will connect today and they will assist me to resolve my issue.
KM
Karen M's update20 Jul 2022, 12:34
Reviewer Update
Thank you yes, they have phoned me, but we have missed each other's calls. I'm not in the office every day which is why it is important for me to be able to get support when I am sitting with the problem. I'm sure we will connect today and they will assist me to resolve my issue.