We weren't worth it for Pastel to send a rep to us

Today I called Pastel, with whom we are already customers with. In the last few months, we have spent tens of thousands of rands with them upgrading our software and purchasing a stand alone system for our office in Durban. I asked if they could send a customer rep to our office to explain an add-on module which we were willing to pay for if it suited us, but weren't sure how to adapt to our needs. I was told that since the module was only R3,500 they would not send a rep to us. Only if the \value"was worth it"