MJ
Mark J
1 reviews | Active since Apr 2018
03 Dec 2018, 11:59
We are experiencing larger than normal call volumes (STILL)
Over 30 minutes on hold for a support query - we, your customers, certainly do get tired of hearing that you have "larger than normal call volumes"
This recorded message has been on for months - get additional staff to answer your calls or you will loose customers
As a retail business I cannot afford shody customer care - If I have a problem I need to be able to get hold of support QUICKLY and get to trade again
Helpful (0)
Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
03 Dec 2018, 12:28Good day Mark,
Thank you for your comment, have you been assisted yet? If not, please will you send your information through to our Customer Care Team - *** -please let them have your customer number together with which package you are currently on.
Are you aware of our chat facility?
We also have been given the link from our support team it appears below to assist . Save time by getting to know your product when opening the following link Knowledgebase Portal for your digital solutions.
Kind regards
The Sage SA Team
Thank you for your comment, have you been assisted yet? If not, please will you send your information through to our Customer Care Team - *** -please let them have your customer number together with which package you are currently on.
Are you aware of our chat facility?
We also have been given the link from our support team it appears below to assist . Save time by getting to know your product when opening the following link Knowledgebase Portal for your digital solutions.
Kind regards
The Sage SA Team
Sage South Africa's reply03 Dec 2018, 12:28
Official
Good day Mark,
Thank you for your comment, have you been assisted yet? If not, please will you send your information through to our Customer Care Team - *** -please let them have your customer number together with which package you are currently on.
Are you aware of our chat facility?
We also have been given the link from our support team it appears below to assist . Save time by getting to know your product when opening the following link Knowledgebase Portal for your digital solutions.
Kind regards
The Sage SA Team
Thank you for your comment, have you been assisted yet? If not, please will you send your information through to our Customer Care Team - *** -please let them have your customer number together with which package you are currently on.
Are you aware of our chat facility?
We also have been given the link from our support team it appears below to assist . Save time by getting to know your product when opening the following link Knowledgebase Portal for your digital solutions.
Kind regards
The Sage SA Team
Sage South Africa's replyOfficial
03 Dec 2018, 12:32Good day Mark
Should the Knowledgebase Portal not work other alternative we have is http://kb.pastel.co.za/ please copy and paste this onto your search engine. Please advise if you are not successful so that we can investigate further on this.
Kind regards
The Sage SA Team
-
Should the Knowledgebase Portal not work other alternative we have is http://kb.pastel.co.za/ please copy and paste this onto your search engine. Please advise if you are not successful so that we can investigate further on this.
Kind regards
The Sage SA Team
-
Sage South Africa's reply03 Dec 2018, 12:32
Official
Good day Mark
Should the Knowledgebase Portal not work other alternative we have is http://kb.pastel.co.za/ please copy and paste this onto your search engine. Please advise if you are not successful so that we can investigate further on this.
Kind regards
The Sage SA Team
-
Should the Knowledgebase Portal not work other alternative we have is http://kb.pastel.co.za/ please copy and paste this onto your search engine. Please advise if you are not successful so that we can investigate further on this.
Kind regards
The Sage SA Team
-