WARNING to businesses considering switching to Sage Accounting

I have been using Sage One Accounting since 2015 so I have many years of experience with this platform and for the first few years the SaaS platform performed well but in recent years we've had more frequent issues, downtime and extremely poor performance and bugs. It can be extremely frustrating when a customer is standing in front of you and you're trying to make them an invoice and the system hangs for minutes.

Sage Support is also not very efficient, they appear to have some sort of ticket system but there is no way for a client to view progress or reply to tickets without finding the most recent reply from Sage and replying to it, this makes it difficult to track tickets and their progress if any, mostly you will get canned responses and not get any real human reply if your issue is not resolved by the canned response.

The system will frequently show up errors or hang indefinitely, this means you will often have to re-do documents or re-use duplicates that have been created due to the malfunctioning system.

Some bugs never get resolved, for example there is a bug that has been prevalent for the last 6 months or more where document totals when displaying a document will differ to totals in lists and reports by 1 cent, how can you do accounting if you can't even be accurate?

This weekend past Sage moved to Amazon Web Services which we were told or it was at least it was imp**** that this move would improve stability and performance of the system yet today the system is yet again worse than ever, you can see all the complaints on their community forum at https://www.sagecity.com/za/sage-one-accounting-south-africa/

I would have taken this review there but unfortunately they banned me for telling the truth.

I have had enough of this company and will be moving to another provider end of this financial year.