Want to charge for Password reset

<p>I tried logging into Pastel this morning and it wouldn't accept my password. As I have my passwords written down I didn't get it wrong. I tried both companies over and over and it would accept the password that I use "every day". I called Pastel for assistance and was told that for a reset on their side, I would have to pay R200 plus VAT. What a rip-off!!! I have just received a renewal notice for R2481 and I get "nothing" for this yearly fee. I haven't called them for over a year and when I do call, they want to charge again. I am furios. Incidentally I resolved the problem by rebooting my computer.</p>