Waiting nearly 2 months for renewal invoice

Good day It has been an absolute nightmare trying to get the correct invoice for our annual renewal. The customer service is non-existent and I'm not sure if it's due to staff perhaps working from home or what. I received our renewal invoice and on the 8th of July I started liaising with Jerry Madiga to invoice the same as last year based on 3 users. He ignored me completely. After numerous emails, he eventually responded with a downgrade form, which I refused to complete because for prior 2 years we've been billed based on 3 users. I was ignored yet again. After speaking to a few people, I was told to email Monique Durant as she is the supervisor apparently. She herself is not worth the title. I emailed her, not once did she acknowledge my email or apologize for the terrible service. Well maybe this is her acceptable level of service. I eventually received the correct invoice but then I wanted to remove the multi currency module as we don't really use it. I'm assuming Monique then instructed Eleanor to assist me as that is when I started dealing with Eleanor. After a few days Eleanor emails and says she now attaches the new invoice. BUT she sends me the exact incorrect invoice. Now, our license expires in a few days, after which we won't have access, not due to my fault as i've started communicating since the 8th of July. Close to 2 months and still I cannot receive my correct invoice. I can promise you this, the lack of communication, together with this complaint, I will escalate it to the highest authority that I can. This is not a free service that you are giving, it's a paying service and to receive such bad treatment is utterly disgusting