BW
Brett W
1 reviews | Active since Jun 2020
20 Jan 2021, 15:24
Very poor system performance
Offline since the beginning of the week and very slow even when the system is not in crisis. Think its time too look at Xero. With the current climate, we cannot afford to be offline even for 1 day.
Helpful (0)
Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
20 Jan 2021, 16:48Good day Brett
Thank you for your interaction. Firstly I would like to apologies for the inconvenience this is causing you – please see our update on Sage City platform regarding the Server issue. Our team is investigating and is giving this their highest priority. The team will update as and when we have feedback for you. Please feel free to contact our Customer Care Team if you would like to discuss this further - email address is *** - please remember to supply your contact details as well as a customer number.
Product Update | Sage Business Cloud AccountingAdnaan3 hours agoDear customer, we apologise for the ongoing service degradation. We are aware of your messages and acknowledge your frustration. All teams are working 24/7 to resolve the challenges with Sage Business Accounting. Thank you for your patience. We will keep you updated.
The local Sage team has been working with the Sage Group team and our service provider, NTT, to troubleshoot and determine the root cause to find an appropriate resolution.
We will update you on Sage City - https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alerts/162054/update-sage-accounting-speed-and-login-challenges---*** and the Status page - https://status.sage.com/
Kind Regards
The Sage SA Team
Thank you for your interaction. Firstly I would like to apologies for the inconvenience this is causing you – please see our update on Sage City platform regarding the Server issue. Our team is investigating and is giving this their highest priority. The team will update as and when we have feedback for you. Please feel free to contact our Customer Care Team if you would like to discuss this further - email address is *** - please remember to supply your contact details as well as a customer number.
Product Update | Sage Business Cloud AccountingAdnaan3 hours agoDear customer, we apologise for the ongoing service degradation. We are aware of your messages and acknowledge your frustration. All teams are working 24/7 to resolve the challenges with Sage Business Accounting. Thank you for your patience. We will keep you updated.
The local Sage team has been working with the Sage Group team and our service provider, NTT, to troubleshoot and determine the root cause to find an appropriate resolution.
We will update you on Sage City - https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alerts/162054/update-sage-accounting-speed-and-login-challenges---*** and the Status page - https://status.sage.com/
Kind Regards
The Sage SA Team
Best regards,
Sage South Africa's reply20 Jan 2021, 16:48
Official
Good day Brett
Thank you for your interaction. Firstly I would like to apologies for the inconvenience this is causing you – please see our update on Sage City platform regarding the Server issue. Our team is investigating and is giving this their highest priority. The team will update as and when we have feedback for you. Please feel free to contact our Customer Care Team if you would like to discuss this further - email address is *** - please remember to supply your contact details as well as a customer number.
Product Update | Sage Business Cloud AccountingAdnaan3 hours agoDear customer, we apologise for the ongoing service degradation. We are aware of your messages and acknowledge your frustration. All teams are working 24/7 to resolve the challenges with Sage Business Accounting. Thank you for your patience. We will keep you updated.
The local Sage team has been working with the Sage Group team and our service provider, NTT, to troubleshoot and determine the root cause to find an appropriate resolution.
We will update you on Sage City - https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alerts/162054/update-sage-accounting-speed-and-login-challenges---*** and the Status page - https://status.sage.com/
Kind Regards
The Sage SA Team
Thank you for your interaction. Firstly I would like to apologies for the inconvenience this is causing you – please see our update on Sage City platform regarding the Server issue. Our team is investigating and is giving this their highest priority. The team will update as and when we have feedback for you. Please feel free to contact our Customer Care Team if you would like to discuss this further - email address is *** - please remember to supply your contact details as well as a customer number.
Product Update | Sage Business Cloud AccountingAdnaan3 hours agoDear customer, we apologise for the ongoing service degradation. We are aware of your messages and acknowledge your frustration. All teams are working 24/7 to resolve the challenges with Sage Business Accounting. Thank you for your patience. We will keep you updated.
The local Sage team has been working with the Sage Group team and our service provider, NTT, to troubleshoot and determine the root cause to find an appropriate resolution.
We will update you on Sage City - https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alerts/162054/update-sage-accounting-speed-and-login-challenges---*** and the Status page - https://status.sage.com/
Kind Regards
The Sage SA Team
Best regards,
BW
Brett W's updateReviewer Update
21 Jan 2021, 14:41Offline for a week is unacceptable, no matter how sorry you are.
The fact that the problem is still unidentified and you are still troubleshooting does not inspire my confidence and is most concerning. We have month end statements and VAT. If our VAT is late due to your system failures, will Sage be paying the 10% penalty that SARS will levy ?
The fact that the problem is still unidentified and you are still troubleshooting does not inspire my confidence and is most concerning. We have month end statements and VAT. If our VAT is late due to your system failures, will Sage be paying the 10% penalty that SARS will levy ?
BW
Brett W's update21 Jan 2021, 14:41
Reviewer Update
Offline for a week is unacceptable, no matter how sorry you are.
The fact that the problem is still unidentified and you are still troubleshooting does not inspire my confidence and is most concerning. We have month end statements and VAT. If our VAT is late due to your system failures, will Sage be paying the 10% penalty that SARS will levy ?
The fact that the problem is still unidentified and you are still troubleshooting does not inspire my confidence and is most concerning. We have month end statements and VAT. If our VAT is late due to your system failures, will Sage be paying the 10% penalty that SARS will levy ?