Very poor support

Sage One says they offer support but it has become non existent over the past few months. Trying get them on their support number gives hold times in excess of 27 minutes (then I hang up and on a cell number this gets expensive. The one time I got through to them the support person put me on hold and never returned to the call. I tried submitting a request via their online form last week and no one has come back to me. last time I submitted a form it took two weeks before someone called me. Shocking service. Shame on you Sage South Africa