Very frustrated Pastel customer

I have a sage accounting system which expired last month. I have been unable to set up ongoing payments and make a payment to get my package operational. I run a small business in Cape Town and I am unable to send quotes and invoices. So basically my business cannot run. I have sent several E mails and had one phone call who said they would get back to me. This is totally unacceptable Sage. Times are very tough for small business at the moment and you should be part of the solution and not part of the problem. Your urgent attention to this issue is required. My contact number is ***. My company is ABA Cleaning a nd I have version 4.4.5.0