VERY DISSAPOINTED IN VIP PAYROLL AND SAGE

Monday when our offices opened, I noticed that I couldnt connect onto VIP Payroll since our Financial Manager did a update on it. So Monday morning we emailed VIP Payroll Support group where i spoked to 6 different people trying to sort out my [URL Removed] Frame error. They kept sending me in circles,back and forth. So I phoned them only sat on the phone for 40 mins doing everything they asked me to do manually cause its against their policies all of a sudden to go on teamviewer to see what the actual problem is. End of the day they said our IT need to fix the problem, so we send my pc to the IT guys they spend a whole day trying to fix it and referred me back to Payroll guys. So this morning I phoned again saying that they need to send a Technician on their side to our offices, the guy replies please give me your teamviewer login details now all of the sudden their policies has changed? emailed him back with codes after 2 hours I phone him did you receive my message oh yes but he doesn't have edition 11 only 10 cant help me. WTH??? VIP PAYROLL GET YOUR ACT TOGETHER AND SORT OUT OUR PROBLEM