Very Bad Service

I am a user of Sage Business cloud accounting and i e- mailed them to assist me with a query i had. i tried phoning but no one picks up that phone . i used the service on Sage one to log a compliant, but this all falls on deaf ears. i was given a reference number via their do not reply e-mail. reference no. IR ********** . my complaint was sent in on 21/05/2018 and i tried to called the support desk with no one picking up the phone. its easier to call their sales department but they cannot help you. numerous promises were made to get support desk to call me back and today being 29/05/2018 no one called. this is pathetic service. its not for free, i pay a monthly subscription. bad bad bad service.