Very bad and poor Service from Sage One Accounting

I have made a manual payment via eft on my Sage One Accounting, since i cannot make payment via Netcash payment portal, payment was made on the 28 April 2021, I spoke to Zinzi Tunci of Sage Accounting, he said he will arrange that the payment will be allocated to my account, he opened up my account for 2 days then it was blocked again and he said it will be sorted out, but today i cannot use my accounting program since it is blocked again, i have send proof of payment but still cant use my accounting program, we got a business to run and we cannot work on the sage program and caused a lot of frustration, this is very bad service and very unprofessional from a company such as Sage, that they can't fix the problem and allocate the payment that was made, nobody is be able to assist me, i get transferred from one department to another, no satisfaction