1 reviews | Active since Feb 2018
Version 2018 Update 3 - terribly slow & can't get through to call centre
On the 15th of Feb 2018 I upgraded to the Update 3. I wish I never did the update.
Since then I Payroll has been EXTREMELY slow. it is almost impossible to work on. The call centre made some changes on the server as well as my computer. It is better than it was right after the update but is still slow and absolutely terrible to work on. I never had a problem with any of the previous updates.
Earlier today I performed a payroll run and it took 45 minutes to complete (35 employees) where before the update it took 10 seconds! This is totally unacceptable and if this is not resolved soon I will take our business elsewhere!!!!
Dear Arlene
Thank you for your feedback.
Please can you send us your account number or customer number to assist further.
Regards,
Sage SA
Dear Arlene
Thank you for your feedback.
Please can you send us your account number or customer number to assist further.
Regards,
Sage SA
Dear Arlene
Payroll Support has been in contact you, we will be investigating your query further once the data is received.
We will also be discussing this with our development team to see where the problem may be.
Regards
Sage Team
Dear Arlene
Payroll Support has been in contact you, we will be investigating your query further once the data is received.
We will also be discussing this with our development team to see where the problem may be.
Regards
Sage Team