Utterly ridiculous service!!!

I am extremely frustrated with Sage south Africa. Had the most rudest person speak to me (Thulisihle). I recently moved from sage desktop to sage cloud. I needed a report which I could easily download from the desktop version and needed guidance on where to find a similar report on the cloud version. He or she was arrogant as hell on the chat function. At this stage I want to cancel my subscription with sage and move to a different accounting system. I will not be treated with such disrespect. I have emailed sage complaints and I'm sure I won't get feedback from them either. It is shocking how we as clients, have to tolerate this type of service.