Urgent Complaint Regarding Subscription

I am extremely dissatisfied with the service I have received regarding my Sage subscription. A debit order for my subscription was successfully processed, yet when I tried to access my account, it showed that my subscription had been deactivated.

When I called for assistance, I was informed that an outstanding invoice from September had not gone through, even though the debit order was already processed. I have since tried emailing my advisor multiple times with no response.

This issue is affecting my business, as I have clients relying on me, and I have now spent over 30 minutes on the phone trying to get through to someone for assistance, without resolution.

I expect urgent action to restore my subscription and clear up any confusion with the payments. I also request that Sage improves its support process to prevent situations like this in the future.