Unstable platform regarding processing errors

We've been struggling with Processing Errors since October and the issue has since worsten without any resolution or feedback from any of the support members currently 'working on it'. I've been following up religiously with absolutely no reply. We have great concern about the stability of the platform and ultimately the safety of our company data, but Sage doesn't seem to care - just takes our fee every month!

I've been in contact with the following people who just doesn't care!! To: Masena, Eliazer <***>; Ramalanzwa, Adolph <***>; Ngezi, Victoria <***>