Unsatisfied Customer

A week a go my Pastel worked perfectly. I could capture and update the books. During this week I had to format my computer and are now reloading my programs. I have the Pastel Xpress Start Up V12. After I reloaded Pastel I received a status 22 error message and I have to download build 12.1.4 and 12.1.6. But you can't just download it now I have to pay R1,600 for the build or buy the new version. This is ridiculous and just a money making scheme! One day your program works and the next day you have to pay an arm and a leg for an upgrade! If I did not format my computer I would now be working on Pastel without any problems, instead I am forced to pay a huge amount of money to work on the program that I already paid for and was in working order. I just want to continue working on Pastel as I did before I formatted my computer (which I would have not done if I new I was going to have to pay this ridiculous price to get my Pastel working again)