MM
Merriam M
1 reviews | Active since Dec 2014
05 Apr 2016, 11:22
******** DEBITS ON MY ACCOUNT
Hi<br> <br> I have been getting R99 debited from my account for a few months now,<br> I do not always get a chance to go the to the branch to go and reverse these, <br> Who is Sage and why are they debiting my account without me knowing/consenting to this?<br> Is it legal for whoever this is to debit my account without my consent, and where did they get my banking details from?
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Sage South Africa's replyOfficial
05 Apr 2016, 11:32Hello MerriMat,
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***
Sage South Africa's reply05 Apr 2016, 11:32
Official
Hello MerriMat,
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***