KM
Khululile M
1 reviews | Active since Feb 2015
01 Feb 2015, 14:57
Unauthorized debit order
Some time during the week last week I've received a<br> call from the Haven deal discounts agent. He told me<br> about some discounts I could get and I told them<br> straight forward I was not interested and hung up the<br> phone. On the 29th I received an sms notification with<br> a debit order of R270. <br> the same day I went to the bank to reverse this amount, they couldnt help me an said I should come with proof of residence.<br> Tomorrow am going back again. we have no choice but to save our money under our beds.<br> ***<br> I dont even get paid on monthends, how could I arrang such debit order.<br> <br> please whoever you are, I want my money back, also stop this debit order.
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Replies (1)
Sage South Africa's replyOfficial
02 Feb 2015, 08:56Hello khululile,
We will be happy to assist you to clarify the situation.
In particular, we can provide you with the name of the company that is receiving the money.
The most likely situation is this:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted
You will be receiving an email shortly where you may respond to.
Should you need further assistance please do not hesistate to email or contact me.
Thank you
Monique Isaacs
Administration
Sage Pay
***
***
We will be happy to assist you to clarify the situation.
In particular, we can provide you with the name of the company that is receiving the money.
The most likely situation is this:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted
You will be receiving an email shortly where you may respond to.
Should you need further assistance please do not hesistate to email or contact me.
Thank you
Monique Isaacs
Administration
Sage Pay
***
***
Sage South Africa's reply02 Feb 2015, 08:56
Official
Hello khululile,
We will be happy to assist you to clarify the situation.
In particular, we can provide you with the name of the company that is receiving the money.
The most likely situation is this:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted
You will be receiving an email shortly where you may respond to.
Should you need further assistance please do not hesistate to email or contact me.
Thank you
Monique Isaacs
Administration
Sage Pay
***
***
We will be happy to assist you to clarify the situation.
In particular, we can provide you with the name of the company that is receiving the money.
The most likely situation is this:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted
You will be receiving an email shortly where you may respond to.
Should you need further assistance please do not hesistate to email or contact me.
Thank you
Monique Isaacs
Administration
Sage Pay
***
***