1 reviews | Active since Oct 2017
Unauthorized debit order
Can somebody please explain to me why the hell on earth will you debit my account without my permission?????? these debit has been sent back and i am charged the fees for returns--- please remove my details on your systems now.... ********** 778 i need explanation for this.
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: *** | Mobile ***
Sage.com | Twitter | Instagram | YouTube | LinkedIn | Facebook
See you at #Sage Summit Tour 2017. Learn More
Paris | Madrid | Melbourne | Berlin | Johannesburg | Singapore | London | Atlanta | Toronto
Sage Summit goes local. Business Builders, Build On!
The information contained in this email transmission may constitute confidential information. If you are not the intended recipient, please take notice that reuse of the information is prohibited.
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: *** | Mobile ***
Sage.com | Twitter | Instagram | YouTube | LinkedIn | Facebook
See you at #Sage Summit Tour 2017. Learn More
Paris | Madrid | Melbourne | Berlin | Johannesburg | Singapore | London | Atlanta | Toronto
Sage Summit goes local. Business Builders, Build On!
The information contained in this email transmission may constitute confidential information. If you are not the intended recipient, please take notice that reuse of the information is prohibited.