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Simangele V

1 reviews | Active since Jan 2018

26 Feb 2019, 15:08

Unauthorised Debit orders (Sa Unathi Sagepay)

I have had a reoccurring unauthorized debit order of R99 (16 Jan 2019 Sa Unathi ********** 4 Sagepay) and (15 Feb 2019 Sa Unathi ********** 8 Sage pay). I have disputed the January debit order and stopped it; but it seems as if they use different reference numbers. Who is Sagepay and why are they debiting my account, this is clearly a ******** act and how can i stop this ****!

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Replies (1)
Sage South Africa
Sage South Africa's reply26 Feb 2019, 15:19
Official
 Good Day  We will be happy to assist you to clarify the situation.  We process debit orders on behalf of other companies and the following has possibly occurred:  
  1. You entered into a contractual arrangement with another company. 
  2. The contract includes a regular payment via debit order. 
  3. The company uses Sage Pay to facilitate the payment. 
  4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
  In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.  Thank you for highlighting your complaint with Sage Pay.  I will be in contact with you shortly to assist. We endeavor to resolve your query with the utmost urgency.  Kind Regards,  Claire Small Supervisor, Sage Pay ZA Sage  Mobile ***