KL
Kelebogile L

1 reviews | Active since Apr 2013

21 Dec 2016, 21:25

Unauthorised Debit Orders

<p>Kindly assist as this thing has been goin on for months, I cannot seem to be getting anywhere with this problem.</p> <p>SAGEPAY have been debiting amounts of R99 and sometimes it is R95 from my account without my consent.</p> <p>I have gone to the Bank and they will just give me a number and a reference wich is SAGEPAY's and when I call the number SAGEPAY will give another number of wich they will tell me that it is a number for the poeple who requested the Debit Order. I am going to and fro with this thing and no one has been of service to me. Last time I asked SAGEPAY to remove my details as I do not do business over the phone. </p> <p>Please help</p>

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Replies (1)
Sage South Africa
Sage South Africa's reply22 Dec 2016, 08:33
Official

Good Day

We apologise for your frustration regarding this matter.

We would like to highlight that Sage Pay is a third party payment provider and we assist companies to process debit order collections for their customers.

Your Complaint is important to us and we endeavour to resolve your query as soon as possible.

Our team is on standby and will contact you shortly to assist.

Kind Regards,

Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage

Office: ***

Mobile ***