LK
Lesedi K

1 reviews | Active since Mar 2017

31 Jul 2018, 22:05

Unauthorised debit order (*****, *******ION, WOW)

Unauthorised debit payment of R99.99 from my account on the 31 July. I know for a FACT that I did not authorise this. Your company is implicit in ***** and it is absolutely disgusting. I now don't have a great credit record due to reversing unauthorised debit orders from you but I am tired. I have dispute all over my bank statement. Ridiculous. Enough with *******ion.

Please don't come back with the " We process debit orders on behalf of other companies and the following has possibly occurred: You entered into a contractual arrangement with another company. The contract includes a regular payment via debit order. The company uses Sage Pay to facilitate the payment. " response. I know for a fact that I did not enter into a debit order agreement with any company for R99.99. Come on this is ridiculous.

I NEED my money back and would appreciate it within the next 3 days.

I would appreciate your urgent call back for you to obtain the dubious reference number in order to return my money so I can honor my REAL commitments.

This is ridiculous.

0
Replies (1)
Sage South Africa
Sage South Africa's reply01 Aug 2018, 08:01
Official

Good Day

Thank you for your complaint,

We will be in contact shortly to assist,

Kind Regards,

Claire Small

Supervisor, Sage Pay ZA

Sage

Mobile ***