mT
mmabatho T
1 reviews | Active since Aug 2011
15 May 2015, 11:08
Unauthorised debit order
i was debited without my permission[ i allege *******ly] by Sage for R99.00. I have no knowdledge of both and did not enter into any agreement telephonically or written with any of them. i have not made my personal details available to any of them either. How did they get my personal information? I want to place on record that I am not a client of Sage and Mutual Direct and never being their client before , but i have under questionable circumstances found that i am now a client of Sage and that is the dispute. ref Mutual Dir/***2 SAGE. <br> <br>
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Sage South Africa's replyOfficial
15 May 2015, 12:23Hello GORGEOUS22,
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
We endeavor to resolve your query with the utmost urgency and will call you to assist soonest.
Kind Regards,
The Sage Pay team
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
We endeavor to resolve your query with the utmost urgency and will call you to assist soonest.
Kind Regards,
The Sage Pay team
Sage South Africa's reply15 May 2015, 12:23
Official
Hello GORGEOUS22,
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
We endeavor to resolve your query with the utmost urgency and will call you to assist soonest.
Kind Regards,
The Sage Pay team
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
We endeavor to resolve your query with the utmost urgency and will call you to assist soonest.
Kind Regards,
The Sage Pay team