1 reviews | Active since Aug 2011
Unauthorised debit order
I AM TRULY SICK AND TIRED OF SAGE DEBITING MY ACCOUNT.I HAVE NO BUSINESS NON WHATSOEVER WITH SAGE BUT THEY KEEP DEBITING MY ACCOUNT.<br> <br> ON THE FOLLOWING DATES MY ACCOUNT WAS DEBITED WITHOUT MY AUTHORISATION( 30-10-2015-, 13-11-2015, 30-11-2015) ALL THIS AMOUNT TOTAL R436.00<br> , I HAVE NO IDEA WHAT THEY DO AND I AM NOT ABOUT TO GOOGLE COMPANIES I HAVE NO CONTRACT WITH . I HAVE THE SAME ISSUES WITH SAGE IN THE PAST AND THIS WAS RESOLVED , A COUPLE OF MONTHS LATER , THEY ARE AT IT AGAIN.. OR MAYBE YOU THOUGHT SINCE ITS DECEMBER PEOPLE WILL NOT NOTICE SUCH AMOUNTS GOING OFF THEIR ACCOUNTS? WELL I DID AND I AM VERY MUCH AWARE OF THE ACTIVITIES ON MY ACCOUNT . I KNOW WHO HAS BEEN AUTHORISED TO DEBIT MY ACCOUNT AND IT IS DEFINITELY NOT SAGEPAY BECAUSE I HAVE NO IDEA IN THIS WORLD WHY I WOULD I WANT TO DO BUSINESS WITH THEM.. HONESTLY THIS IS DISGUSTING <br> <br> I AM ****ED OFF BY THIS AND I WILL NOT TOLERATE SUCH NONSENSE. WHAT COMPANY DOES THAT ?THEY REALLY HAVE QUITE A REPUTATION.
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: ***
Mobile ***