AM
Angela M

1 reviews | Active since Dec 2013

10 Nov 2015, 03:08

Unauthorised debit off my bank account for R99.00

An unauthorised debit coming off mr account.I immediately contacted my bank and the reversed the payment, but that doesn't actually stop the payment from happening again, so i was instructed to either stop payment. Via Internet Banking or via the branch, so endeavoured to do the queues, to unfortunately not be timeously. Idecided to persue thus by googling the name sage mutual durect, and came across this complaint on Hello Peter. I preceeded to look for contact details for these firms and gave Sage Pay a call, explaining my issue, i received a reference number and the contact number for Mutal Direct, as Sage pay is mearly a collection agent for Mutual Direct. I got hold of Martin at MD, he claimed to be quite concerned there had been a capturing error on the account number details, as the person name and telephone number did not match up with my bank account they had on record. Martin preceded to tell me that he would rectify this error immediately. He called me back to say i would receive an email of apology for this error. Please do not divulge any banking details over the phone, as banks believe that 3rd party's are actually tapping into these conversations to *****.

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Replies (1)
Sage South Africa
Sage South Africa's reply10 Nov 2015, 07:51
Official
Hello angellake,


Good Day

Your Complaint is important to us and we endeavor to resolve your query as soon as possible.

Our team is on standby and will contact you shortly to assist.

Kind Regards,

Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage

Office: ***
Mobile ***