1 reviews | Active since May 2011
Unauthorised debit by a bunch ******
<p>The manner in which Sagepay does its business is low dirty. They put a debit order through my account, I call them to find out why is it happening and have it cancelled, they say they're only doing it on someboby's behalf so they cant cancel it. Who gave the instruction to my bank, Sage pay or CLM Assurance? I call this CLM people and they tell me I took a loan with them and I ask who am I? they say Im some person I've never met. </p> <p>Scandalous I say....the loan is in some guy's name and my bank account is in my name yet they dont debit the guy they go for my account. and the run around they gave me is ridiculous...spend 2 hours and airtime just to cancel a R100 debit that I never authorised....the banks must do something about this.</p> <p> </p> <p>Go to hell</p>
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: 021 **********
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: 021 **********
Mobile ***