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Shannon M

1 reviews | Active since Apr 2019

25 Apr 2019, 21:35

Unauthorised debit

Today had an unauthorised debit taken off my account for R99. DIRECT DEBIT SA UNATHI ********** 5 SAGEPAY. I have reversed it at the bank. But how are you taking direct debits off my account, when I have not authorised it at all. Disappointed and worried.

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Replies (1)
Sage South Africa
Sage South Africa's reply29 Apr 2019, 07:43
Official
 Good Day  We will be happy to assist you to clarify the situation.  We process debit orders on behalf of other companies and the following has possibly occurred:  
  1. You entered into a contractual arrangement with another company. 
  2. The contract includes a regular payment via debit order. 
  3. The company uses Sage Pay to facilitate the payment. 
  4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
  In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.  To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.  Thank you for highlighting your complaint with Sage Pay.  We endeavor to resolve your query with the utmost urgency.  Kind Regards,  Claire Small Supervisor, Sage Pay ZA Sage  Mobile *** 

Best regards,