UNACCEPTABLE SERVICE FROM SAGE PASTEL AND NO FOLLOW UP

SAGE ACCOUNTING HAS A FANCY WEBSITE WITH SEVERAL PLATFORMS. ON MONDAY ALL THE LINES WERE DOWN THROUGHOUT THE COUNTRY. I SENT SEVERAL MESSAGES TO SAY I NEEDED TO SPEAK TO A CONSULTANT TO HELP ME DO MY YEAR END AND ROLL OVER INTO THE NEW FINANCIAL YEAR. AS AT TODAY NOBODY HAS CALLED ME BACK. SUPPORT IS MANDATORY WHEN THE LICENCE IS RENEWED. YOU MUST PAY BUT WHEN YOU CALL FOR HELP THERE IS NO HELP. THE WHOLE DAY THEY WERE NOT AVAILABLE. THE NEXT DAY THEY SEND A MAIL TO SAY A PERSON HANDLED MY QUERY HOW SICK IS THAT!