Unacceptable gateway crash not informed and impacted hundreds of customers

Whilst sending out 150 statements , residents received garbage There was a gateway crash to Sage error 503 Sage didn’t bother to notify us nor could we have known statements were being sent out as the system timed out eventually to a gateway crash . This is extremely embarrassing and Sage should send a letter apologising to our customers for the garbage emailed and to users who weren’t notified . Just unacceptable