Unacceptable account and agent non resolve - disabled account middle of year end after promises extensions made

I’ve had pastel license expire in the middle of a year end I liaised with Eleanor Mphokane For over year no one has assisted to double debits and I gave evidnce Agents messed up and pastel was started late and I’ve asked to escalate fo management Eleanor promised my license won’t expire this month as issue there side They refuse to take ownership and punish client Now I’ve lost data and had a deadline for year end tonight The problem is entirely sage and agents fault and the system just does it’s own thing Humans can’t intervene to fix their own mess and they are liable - it’s disgusting - Jea0210