Un-authorized debit orders - still waiting?

<p>Please see history below.</p> <p>A refund was made for two of the three debit orders only. Please advise.</p> <p>PS - This is done via HelloPeter as nothing appears to happen via normal communication systems.</p> <p> </p> <p>Previous entry: 28 March 2017.</p> <p> </p> <p>Unauthorized debit orders charged to my FNB banking account via Sage Pay (Pty) Ltd. </p> <p> </p> <p>I have called and e-mailed Sage Pay directly on a number of occasions since the first occurance on 15 November 2016. To date, no refunds or explanations or a copy of the actual authorization. </p> <p> </p> <p>Charges to date: 15 November 2016 (R99.00), 15 December 2016 (R99.00), 20 February 2017 (R99.00)</p> <p>Each transaction attracts a banking service fee. An instruction to stop a debit order costs banking fees. Stopping a debit order inside a bank costs even more. Telephone calls to sort out the problem costs even more.</p> <p> </p> <p>When are the banks going to increase security on debit orders?</p> <p>When is Sage Pay going to fix this?</p> <p><br />Mar 28, 2017<br />2 months ago<br />Official business reply:<br />Good Day</p> <p> </p> <p>We apologise for your frustration regarding this matter.</p> <p><br />Your Complaint is important to us and we endeavour to resolve your query as soon as possible.</p> <p>Sage Pay is a third party payment provider and we assist companies to process debit order collections for their customers.</p> <p>Our team is on standby and will contact you shortly to assist.</p> <p>Kind Regards,</p> <p><br />Rosenthia Murray</p> <p>Administration, Sage Pay ZA</p> <p>Sage</p>