Totally Pathetic Excuse For a Business / Product

<p>Good Day,</p> <p> </p> <p>I want to express that I have never experienced such pathetic service from a company as yours before in my life.</p> <p> </p> <p>I inquired about your free trial to test out your system. I raised issues that I was having and was contacted and a time was setup for a telephonic support call. Nobody bothered to call me back. I complained and was re-assured that I would receive telephonic support. I e-mailed your support e-mail address 2-3 times complaining about the exact same problem and still nobody bothered to contact me.</p> <p> </p> <p>When I eventually called in for the 6th time, I was told that my trial would be extended as I could not save any changes to “customize” your billing system within the profile I was using. Still I am waiting for someone to communicate with me!!! You would think that you would treat a potential client with a bit more care to persuade him / her to use your service – I am totally disgusted at your service.</p> <p> </p> <p>If I was a paying customer I would cancel my service with you, as your “service” is non-existent. </p> <p> </p> <p>I even received a mail today stating that my query was closed as it was resolved….. Please explain to me how ignoring a customer’s complaint is seen as resolved?</p> <p> </p> <p>I hope you use this mail for training purposes, or at least acknowledge that you have dropped the ball in a big way.</p> <p> </p> <p>I am Completely Annoyed.</p>