Think twice before getting Sage Cloud for small business

We have been experiencing slow connectivity and response on Sage Cloud Business Accounting these past few months. The support team only responds with 'apologies for the inconvenience' but the technical team is unable to find a permanent solution. This is severely affecting our business, as we often cannot work for a full day due to the system being down. No communication is sent from Sage. Unacceptable service. We are considering another solution as we cannot continue like this.