SM
Skhumbuzo M

1 reviews | Active since Aug 2013

23 Feb 2016, 17:31

Theft of my hard earned money

I just realised that Sage Pay has been debiting money from my account since December 2016 under the reference Mutual Direct ***0 Sage. I do not know who these people are and what they are selling. Never gave permission to debit my account. In fact I do not have debit orders as I pay all my transactions on EFT because I don't want people accessing my account. So they must not even come with a story that I entered into a contract to have my account debited. I DO NOT GIVE OUT MY BANKING DETAILS. I also DO NOT BUY ANYTHING TELEPHONICALLY or on the INTERNET. My bank is only able to refund me for 2 months worth of debits. So Sage Pay, please pay back my money. I also need proof where I consented to my money being debited.

0
Replies (1)
Sage South Africa
Sage South Africa's reply24 Feb 2016, 07:55
Official
Hello Skhumbuzomanana9,

Good Day

Your Complaint is important to us and we endeavor to resolve your query as soon as possible.
As per our earlier conversation we are resolving your query and will provide feedback accordingly.

Kind Regards,

Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage

Office: ***
Mobile ***