1 reviews | Active since Mar 2009
THEFT AND DISHONESTY - LIES AND MORE LIES
<p>I have a savings account with Capitec and as no payments are made from this account I didnt think I needed to monitor the account monthly. However, I discovered that 3 debit orders had been deducted from this account - but Capitec refused to assist as they have a 30 day limit in which to reverse inaccurate debits - and I only complained after 40 days</p> <p>Capitec advised that these deductions were initiated by Sage Pay.</p> <p> </p> <p>On 19 May Sage Pay confimed that the debits had been loaded to an incorrect account and would be refunded within 48 hours and gave me a reference number ********** 6.</p> <p> </p> <p>On 2 June I contacted Sage Pay again as the unauthorised debits had not been reversed - and despute having a reference number, Joy advised me that there was no way she could assist and she would have to find out which consultant assisted me (NOBODY assisted me - SOMEBODY **** to me!) and call me back.</p> <p> </p> <p>Yet ANOTHER lie from Sage Pay - because 2 weeks later Joy has still not contacted me and the unauthorised debits have still not been reversed.</p> <p> </p> <p>This is PLAIN THEFT!!</p>
Good Day
Your Complaint is important to us and we endeavour to resolve your query as soon as possible.
As per our earlier conversation we are resolving your query and will provide feedback accordingly.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: 021 **********
Mobile ***
Good Day
Your Complaint is important to us and we endeavour to resolve your query as soon as possible.
As per our earlier conversation we are resolving your query and will provide feedback accordingly.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Office: 021 **********
Mobile ***
I did not enter into a contractual arrangement with another company.
Therefore, there is no regular payment via debit order.
Sage pay effected the debit off my bank account – not Transunion.
As stated before I DID NOT ENTER INTO A CONTRACTUAL ARRANGEMENT WITH ANOTHER COMPANY – but Sage Pay DID.
Therefore Sage Pay must refund me the money by retrieving it from THEIR CLIENT.
The debit numbers were given to Sage Pay on 19 May – so asking for them again is clearly another delaying tactic.
I was given a reference number ********** 6 by the Sage Pay staff member on 19 May who confirmed that the debits were loaded onto the wrong account – and that Sage Pay would liase with THEIR client and ensure that the money was refunded.
This has not happened.
It is not MY responsibility to rectify Sage Pay’s mistake.
Sage Pay debited my bank account.
Sage pay must refund the money.
Unless this is effected within the next 7 days I will lodge a complaint against Sage Pay with the National Consumer Commissioner and the Banking Ombudsman.
As long as Sage Pay continue to avoid taking responsibility for the unauthorised deduction from my bank account – I will continue to publicise this fact, which will detrimentally impact on Sage Pays reputation – but people need to be warned about this.
I did not enter into a contractual arrangement with another company.
Therefore, there is no regular payment via debit order.
Sage pay effected the debit off my bank account – not Transunion.
As stated before I DID NOT ENTER INTO A CONTRACTUAL ARRANGEMENT WITH ANOTHER COMPANY – but Sage Pay DID.
Therefore Sage Pay must refund me the money by retrieving it from THEIR CLIENT.
The debit numbers were given to Sage Pay on 19 May – so asking for them again is clearly another delaying tactic.
I was given a reference number ********** 6 by the Sage Pay staff member on 19 May who confirmed that the debits were loaded onto the wrong account – and that Sage Pay would liase with THEIR client and ensure that the money was refunded.
This has not happened.
It is not MY responsibility to rectify Sage Pay’s mistake.
Sage Pay debited my bank account.
Sage pay must refund the money.
Unless this is effected within the next 7 days I will lodge a complaint against Sage Pay with the National Consumer Commissioner and the Banking Ombudsman.
As long as Sage Pay continue to avoid taking responsibility for the unauthorised deduction from my bank account – I will continue to publicise this fact, which will detrimentally impact on Sage Pays reputation – but people need to be warned about this.