THE WORST OF THE WORST

I have been a loyal supporter of SAGE SA since their first MS dos version but they have totally lost the plot. SAGE is by any measure the worst there is. I am supposedly one of their business partners and would have thought I would receive some special attention or some dedicted service consultant as in the old days. But no I am reduced to having to complete a webform after webform just to complain about complaining and then in true govermental fashion I receive an email that I complained on the wrong form, how ridiculous. I think SAGE can give public organisations some lessons in how NOT to treat your customers.

I have been trying for 2 months now changing my debit order mandate but alas its easier to launch an attack on a sovereign country that to ask SAGE to do one simple admin task, however when it comes to witholding their services and keeping customer data at randsome they can do it at a drop of a hat without any notice, which makes one wonder if they have any customer service culture left in them.

I am now sitting fully paid up for a service being withweld from me and my clients and despite calling their call centre and AGAIN being placed on hold to talk to the "business partner" desk I once again get the same message "no one available" The nice lady on the "non business partner desk" did her uptmost to help but alas all emails and calls to the preferential customer desk goes unanswered as once again the team is unavailabel or short staffed.