GB
Graham B
1 reviews | Active since Apr 2019
20 Jun 2023, 13:11
The support is unfathomable.
I have tried all morning to add a User. Finally, through many departments I get to upgrades who (quite naturally put me through to Sales). Sales cannot help me to my find my upgrade button ..... aha.......there is NO upgrade button - screenshot supp****. Support gentlemen goes off to speak to his Manager. On his return I am asked.... Did I login with my email? (as opposed to my footprint?) Did I connect to Sage before I went to Administration? (as opposed to connecting via Nretflix).
How are we meant to deal with this !@#$#. ?
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Sage South Africa's replyOfficial
20 Jun 2023, 14:15Good day Graham,
One of our Customer Care Consultant's has tried to reach out to you regarding your comment to get a better understanding of the experience you had and to investigate the matter. Unfortunately, they were unsuccessful. Do you possibly have an alternative number.
Kind regards
The Sage SA Team
One of our Customer Care Consultant's has tried to reach out to you regarding your comment to get a better understanding of the experience you had and to investigate the matter. Unfortunately, they were unsuccessful. Do you possibly have an alternative number.
Kind regards
The Sage SA Team
Sage South Africa's reply20 Jun 2023, 14:15
Official
Good day Graham,
One of our Customer Care Consultant's has tried to reach out to you regarding your comment to get a better understanding of the experience you had and to investigate the matter. Unfortunately, they were unsuccessful. Do you possibly have an alternative number.
Kind regards
The Sage SA Team
One of our Customer Care Consultant's has tried to reach out to you regarding your comment to get a better understanding of the experience you had and to investigate the matter. Unfortunately, they were unsuccessful. Do you possibly have an alternative number.
Kind regards
The Sage SA Team