TH
Tom H

1 reviews | Active since Dec 2018

06 Dec 2018, 14:36

The Pervasive Problem

Sage Pastel Partner... A good product that works well, or at least, as well as it's SQL software chooses to work. The downside to a good product, is the constant error presented by this SQL software. It becomes present at the slightest network instability, and correcting the issue is as user friendly as trying to bath a cat.

This software, called Pervasive SQL, is quite unstable and hinders productivity. The very definition of Pervasive (adjective: pervasive (especially of an unwelcome influence or physical effect) spreading widely throughout an area or a group of people. "Ageism is pervasive and entrenched in our society"), speaks volumes as to how this software has left an unwelcome and sour taste in my mouth. Considering the fees and annual renewal fees, one would hope that a problem as persistent as this would be taken care of, or at least looked into, instead of just having a troubleshooting manual as long as the Nile that vaguely explains how-to correct the problem you have.

After a lengthy struggle, the problem is solved, for the 28th time in as many months. As good as Sage Pastel Partner is, it's Pervasive SQL needs to be replaced with something less, well pervasive.

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Replies (1)
Sage South Africa
Sage South Africa's reply07 Dec 2018, 10:13
Official
Good day TW,

Thank you for your constructive feed back. Please will you send your customer number as well as contact numbers through to our customer care email address so that we can chat to you about your comment.
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  - thank you in advance. 

Kind regards
The Sage SA Team

Best regards,