Terrible Service

I have been trying since the 21 September to get a refund for monies that came off my account. When paying the monthly installment, I had to try 3 times before the payment went through. Only for me to find that 3 payments went through instead of one. I have emailed many times and spoken to Isabella Jooste-Marais, who said she would follow up as she had not received a response from the relevant department.

To date, I have not heard a word from anyone.