MS
Megan S
1 reviews | Active since Feb 2011
14 Mar 2025, 08:37
Terrible customer service in Accounts
In Dec 2024, Sage overcharged us by over R3,000. Multiple queries on all channels have been unsuccessful to get this unauthorised charge reversed. This is despite speaking to at least 3 different Finance team members.
Sage One promotes itself as being SME-friendly, but its recent removal of even a customer support call centre to query issues on and this complete lack of accountability regarding charges proves otherwise.
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Sage South Africa's replyOfficial
14 Mar 2025, 09:34Good day Megan,
Thank you for taking our call.
Our Customer Care Agent will investigate your concern and address this with the relevant department. They will arrange for someone to phone you directly to discuss the matter.
Kind regard
The Sage SA Time
Thank you for taking our call.
Our Customer Care Agent will investigate your concern and address this with the relevant department. They will arrange for someone to phone you directly to discuss the matter.
Kind regard
The Sage SA Time
Sage South Africa's reply14 Mar 2025, 09:34
Official
Good day Megan,
Thank you for taking our call.
Our Customer Care Agent will investigate your concern and address this with the relevant department. They will arrange for someone to phone you directly to discuss the matter.
Kind regard
The Sage SA Time
Thank you for taking our call.
Our Customer Care Agent will investigate your concern and address this with the relevant department. They will arrange for someone to phone you directly to discuss the matter.
Kind regard
The Sage SA Time