LS
Lourens S
1 reviews | Active since Jan 2017
19 Aug 2021, 09:36
Terrible customer service
They have decent software, but their customer support is **********. I have submitted tickets before that has never even received a response other than their auto-reply to say that they have received the request. I am just frustrated with them again today as I am trying to resolve a seemingly simple issue, and it has not been resolved since submitting the ticket in the end of July. The responses so far from their team is half baked, does not resolve the issue and often just ignores the questions asked.
Helpful (0)
Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
19 Aug 2021, 16:12Good day Lourens,
Hope you are well. We would like to confirm that one of our Customer Care Consultant's did reach out to you and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well. We would like to confirm that one of our Customer Care Consultant's did reach out to you and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Sage South Africa's reply19 Aug 2021, 16:12
Official
Good day Lourens,
Hope you are well. We would like to confirm that one of our Customer Care Consultant's did reach out to you and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well. We would like to confirm that one of our Customer Care Consultant's did reach out to you and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
LS
Lourens S's updateReviewer Update
16 Sept 2021, 21:03Just an update on this. Sage has reached out as they said, but they still do not have a resolution for a seemingly basic issue and their communication is terrible. They take more than a week to reply to emails.
LS
Lourens S's update16 Sept 2021, 21:03
Reviewer Update
Just an update on this. Sage has reached out as they said, but they still do not have a resolution for a seemingly basic issue and their communication is terrible. They take more than a week to reply to emails.