LF
Le F
1 reviews | Active since Jan 2019
21 Jan 2019, 15:49
Terrible after sales support
Sage, I have been contacting your call centre for more than 10 days now and every single time your auto attendant just says you are experiencing high call volumes. I have even emailed you and it took about 5 0r 6 days to get a response. Your service is really pathetic, we are using sage one or sage business cloud. Sage you have thousands of users, obviously your call centre cannot handle the pressure or something has broken down completely. Can you please contact me as it is a nightmare to reach you.
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Replies (5)
Sage South Africa's replyOfficial
21 Jan 2019, 16:03Good day,
Thank you for your comment - please send your information (contact number as well as customer number) through to our customer care team together with a brief description of the issue that you are experiencing. If you have logged a query for assistance via another method (ie chat/email) please supply reference for the logging as well
Kind regards
The Sage SA Team
Thank you for your comment - please send your information (contact number as well as customer number) through to our customer care team together with a brief description of the issue that you are experiencing. If you have logged a query for assistance via another method (ie chat/email) please supply reference for the logging as well
Kind regards
The Sage SA Team
Sage South Africa's reply21 Jan 2019, 16:03
Official
Good day,
Thank you for your comment - please send your information (contact number as well as customer number) through to our customer care team together with a brief description of the issue that you are experiencing. If you have logged a query for assistance via another method (ie chat/email) please supply reference for the logging as well
Kind regards
The Sage SA Team
Thank you for your comment - please send your information (contact number as well as customer number) through to our customer care team together with a brief description of the issue that you are experiencing. If you have logged a query for assistance via another method (ie chat/email) please supply reference for the logging as well
Kind regards
The Sage SA Team
LF
Le F's updateReviewer Update
21 Jan 2019, 16:31MBR- ********** 3
Le Roux Fourie **********
We have been sitting with a constant issue of updating our bank statement via the auto feed.
LF
Le F's update21 Jan 2019, 16:31
Reviewer Update
MBR- ********** 3
Le Roux Fourie **********
We have been sitting with a constant issue of updating our bank statement via the auto feed.
LF
Le F's updateReviewer Update
21 Jan 2019, 16:32The only thing that really upsets me is that I have to first get nasty and upset before I receive any support.
LF
Le F's update21 Jan 2019, 16:32
Reviewer Update
The only thing that really upsets me is that I have to first get nasty and upset before I receive any support.
Sage South Africa's replyOfficial
21 Jan 2019, 16:36Good day,
Unfortunately you information does not come through - I am sure it is for your own safety as this is a public platform - please send your information through to our customer care team, so that they can investigate for you . ***
Kind regards
The Sage SA Team
Unfortunately you information does not come through - I am sure it is for your own safety as this is a public platform - please send your information through to our customer care team, so that they can investigate for you . ***
Kind regards
The Sage SA Team
Sage South Africa's reply21 Jan 2019, 16:36
Official
Good day,
Unfortunately you information does not come through - I am sure it is for your own safety as this is a public platform - please send your information through to our customer care team, so that they can investigate for you . ***
Kind regards
The Sage SA Team
Unfortunately you information does not come through - I am sure it is for your own safety as this is a public platform - please send your information through to our customer care team, so that they can investigate for you . ***
Kind regards
The Sage SA Team
LF
Le F's updateReviewer Update
21 Jan 2019, 16:42I have send it through via email, let us see how long it takes before I receive feedback.
LF
Le F's update21 Jan 2019, 16:42
Reviewer Update
I have send it through via email, let us see how long it takes before I receive feedback.