1 reviews | Active since Feb 2016
Terrible after sales service!
After purchasing the Pastel Partner SDK version 14 and Connector software, I cannot seem to get Pastel to respond with any supporting documentation regarding their software. I've been told that there is no contact number to contact the SDK team, and that they will only respond on emails from [Email Removed] After a week I have not had any response on my emails.<br> <br> There is literally no information available when googling for instruction on using the SDK and the newest help document I could find on the supplier CD is a 2009 version which is out-dated by now. <br> <br> I am terribly disappointed in the company's support for developers. They seem to push very hard to get in contact with 3rd party developers, but companies that buy the software to do internal development receives no support.<br> <br> Regards,<br> Riaan Smit
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Regards
Sage Pastel Accounting
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided to you. As discussed with you telephonically all concerns raised have been investigated and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback.
Regards
Sage Pastel Accounting