Taking money from clients and not giving them service.

Renewed my annual membership paid for it upfront but Shamsher Khan is disregarding all my emails and the funds have not been allocated to my subscription. I've paid for my membership fee 17/02/2025 after a quote was sent to me by 06/03/2025 the funds still have not been allocated to my account, Sage would also not allow me to set up a different means of payment and none of my emails are being answered