SUPPPORT - WHAT SUPPORT?

Since Friday 4/8/2023 we have not been able to work on our Pastel pogramme. We have two users, Server and 1 workstation. Have spoke to 5 different technical support agents who have offered 5 different solutions. 4 of them logged in remotely to our computers to "fix" and check the settings and we are still in the same boat. You cannot speak to a supervisor or a senior technical assistant. Today at 08h30, I was told that the Senior Technical Assistants (Claudia or Lebo) were in a meeting and that they would give me a call once the meeting was done. Still waiting, never mind that my work just cannot be done! We pay of R12000 annually for support, WHAT SUPPORT!??????? Since Pastel was bought out by Sage the service delivery has gone from bad to worse!