Support pathetic
You really should get more support staff. To hold for 45minutes and still hear "we are currently experiencing high call volumes" is pathetic. Teach you staff better, then the holding time won't be so long. If I choose support, the line keeps getting put down in my ear. Your service is getting worse every day. And don't tell me to request a call back, if I phone you, I have a problem that needs to be solved asap, not when you decide to phone me back
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Sage South Africa's replyOfficial
01 Nov 2018, 11:02Good day,
Thank you for bring this to our attention. Unfortunately from the above comment , We are unable to get anyone to call you back as we do not have your contact details nor do we have a customer / site code number . We would also require the package that you are currently requiring assistance on. You are welcome to drop us a mail on ***
Once we have your information we will be able to take it from there.
Kind regards
The Sage SA Team
Sage South Africa's reply01 Nov 2018, 11:02
Official
Good day,
Thank you for bring this to our attention. Unfortunately from the above comment , We are unable to get anyone to call you back as we do not have your contact details nor do we have a customer / site code number . We would also require the package that you are currently requiring assistance on. You are welcome to drop us a mail on ***
Once we have your information we will be able to take it from there.
Kind regards
The Sage SA Team