RH
Ray H
1 reviews | Active since Aug 2013
06 Feb 2015, 12:00
Support line just rings and rings
I have tried to contact a pastel support agent 5 times this morning. I have waited a good 20 minutes each time I have tried! This is disgusting! We pay the service fee for the support, and now we are footing the telephone bill for the time we have to wait for the support.<br> <br> This is gross incompetence!
Helpful (0)
Replies (1)0
Replies (1)
Sage South Africa's replyOfficial
06 Feb 2015, 16:06Hello rjhayes,
Dear Ray Hayes
We appreciate your feedback and apologize for the frustration caused to you whilst calling our contact centre.
A Technical Support Manager has already been in contact with you and has assisted with resolving your query. We are experiencing high call volumes at the moment and are attending to the calls as fast as possible.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
Dear Ray Hayes
We appreciate your feedback and apologize for the frustration caused to you whilst calling our contact centre.
A Technical Support Manager has already been in contact with you and has assisted with resolving your query. We are experiencing high call volumes at the moment and are attending to the calls as fast as possible.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
Sage South Africa's reply06 Feb 2015, 16:06
Official
Hello rjhayes,
Dear Ray Hayes
We appreciate your feedback and apologize for the frustration caused to you whilst calling our contact centre.
A Technical Support Manager has already been in contact with you and has assisted with resolving your query. We are experiencing high call volumes at the moment and are attending to the calls as fast as possible.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
Dear Ray Hayes
We appreciate your feedback and apologize for the frustration caused to you whilst calling our contact centre.
A Technical Support Manager has already been in contact with you and has assisted with resolving your query. We are experiencing high call volumes at the moment and are attending to the calls as fast as possible.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support